Support & Incident Response
Direct access to certified systems engineers, remote assistance, and guaranteed response times.
Direct access to our remote engineers, encrypted remote assistance and incident management.
For non-urgent issues, follow-up of ongoing cases or new requests via servicedesk@vestatech.be.
Enter the 5-digit code to immediately download and start the secure ScreenConnect client.
Critical incident or downtime? Our priority support hotlines are ready to assist.
Support Office Hours
Mon — Fri, 09:00 — 17:00
Security Operations (SOC)
24/7/365 Active Monitoring
Service Portal
my.vestatech.center
Real-time response times prioritized based on operational business impact.
Complete business outage. Multiple users or critical infrastructure (e.g. server, main network) completely offline.
Severe disruption. A major component is non-operational, but a temporary workaround exists.
Individual impact. One user experiences a problem affecting daily work, or a non-critical service is offline.
General question, minor cosmetic bug, or request for new accounts/hardware.