Support & Incident Response
Support Center
Direct verbonden met onze engineers.
Directe toegang tot gecertificeerde systems engineers, hulp op afstand en gegarandeerde responstijden.
Open Support Ticket
For non-urgent issues, follow-up of ongoing cases or new requests via servicedesk@vestatech.be.
Remote Assistance
Enter the 5-digit code to immediately download and start the secure ScreenConnect client.
Emergency Support
Critical incident or downtime? Our priority support hotlines are ready to assist.
Operational Response Matrix (SLA)
Real-time response times prioritized according to operational impact to guarantee business continuity.
Complete business outage. Multiple users or critical infrastructure (e.g. server, main network) completely offline.
Severe disruption. A major component is non-operational, but a temporary workaround exists.
Individual impact. One user experiences a problem affecting daily work, or a non-critical service is offline.
General question, minor cosmetic bug, or request for new accounts/hardware.